Customer Service Manager ($35K, Urgent, education/hospitality, AI tools)

Introduction

Our client, a fast-growing education consulting firm, is looking for a high-caliber candidate to fill the above-mentioned position. Details are as follows:

Responsibilities

Demonstrate high commitment, energy level, and drive to achieve or even excel targets

Handle Customer inquiries, complaints, or issues, and your primary goal will be to ensure customer satisfaction

Develop and enforce customer service policies and procedures to ensure adherence to service quality standards

Provide ongoing feedback to team members and develop their talents

Flag and report any workflow that worth to review and improve subject to customers’ comment and daily operational difficulties

Handle respective administrative and operation tasks including report compiling, inventory control, complaint handling, examination logistics and invigilation

Collaborate with other departments to improve cross-functional processes and enhance overall customer experience

Requirements

Bachelor's degree in business, Hospitality or related discipline

Good spoken and written English, Putonghua and Cantonese

3 years of customer service experience, with 2 years in supervisory capacity to lead a team of customer services front liners

Solid experience in education or hospitality industry is highly preferred

MS Office and familiar with using AI tools

Organised, independent, innovative, and able to work under pressure